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ABOUT

Crafted a Student-Focused Booking Experience

OVERVIEW

PROCESS

ITERATIONS

MY CONTRIBUTIONS

IMPACT CREATED

FINAL THOUGHTS

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NDA Project

NDA Project

NDA Project

NDA Project

Crafted a Student-Focused Booking Experience

A student-focused dashboard redesign that simplified service booking, improved clarity, and modernized the overall experience.

ROLE

Product Designer

DURATION

2 Months

PLATFORM

Web & Mobile

VERTICAL

On-Demand Services

Crafted a Student-Focused Booking Experience

A student-focused dashboard redesign that simplified service booking, improved clarity, and modernized the overall experience.

ROLE

Product Designer

DURATION

2 Months

PLATFORM

Web & Mobile

VERTICAL

On-Demand Services

Crafted a Student-Focused Booking Experience

A student-focused dashboard redesign that simplified service booking, improved clarity, and modernized the overall experience.

ROLE

Product Designer

DURATION

2 Months

PLATFORM

Web & Mobile

VERTICAL

On-Demand Services

Crafted a Student-Focused Booking Experience

A student-focused dashboard redesign that simplified service booking, improved clarity, and modernized the overall experience.

ROLE

Product Designer

DURATION

2 Months

PLATFORM

Web & Mobile

VERTICAL

On-Demand Services

PROJECT OVERVIEW

PROJECT OVERVIEW

PROJECT OVERVIEW

PROJECT OVERVIEW

As the sole Product Designer, I led the complete redesign of a customer dashboard for a dorm services platform. I managed everything from client communication to UX strategy and visual design. The goal was to transform an outdated, confusing interface into a modern, student-friendly experience that made booking, tracking, and managing services simple and intuitive.

As the sole Product Designer, I led the complete redesign of a customer dashboard for a dorm services platform. I managed everything from client communication to UX strategy and visual design. The goal was to transform an outdated, confusing interface into a modern, student-friendly experience that made booking, tracking, and managing services simple and intuitive.

As the sole Product Designer, I led the complete redesign of a customer dashboard for a dorm services platform. I managed everything from client communication to UX strategy and visual design. The goal was to transform an outdated, confusing interface into a modern, student-friendly experience that made booking, tracking, and managing services simple and intuitive.

As the sole Product Designer, I led the complete redesign of a customer dashboard for a dorm services platform. I managed everything from client communication to UX strategy and visual design. The goal was to transform an outdated, confusing interface into a modern, student-friendly experience that made booking, tracking, and managing services simple and intuitive.

PROBLEM STATEMENT

PROBLEM STATEMENT

PROBLEM STATEMENT

PROBLEM STATEMENT

The original customer dashboard was outdated, confusing, and lacked the clarity students needed to manage essential services. It failed to support a smooth booking experience or give users confidence in the platform.

The original customer dashboard was outdated, confusing, and lacked the clarity students needed to manage essential services. It failed to support a smooth booking experience or give users confidence in the platform.

The original customer dashboard was outdated, confusing, and lacked the clarity students needed to manage essential services. It failed to support a smooth booking experience or give users confidence in the platform.

The original customer dashboard was outdated, confusing, and lacked the clarity students needed to manage essential services. It failed to support a smooth booking experience or give users confidence in the platform.

The challenge was to create a new experience from scratch that felt modern, intuitive, and aligned with how students think and operate.

The challenge was to create a new experience from scratch that felt modern, intuitive, and aligned with how students think and operate.

The challenge was to create a new experience from scratch that felt modern, intuitive, and aligned with how students think and operate.

The challenge was to create a new experience from scratch that felt modern, intuitive, and aligned with how students think and operate.

Friction-heavy booking flows with poor task progression

Friction-heavy booking flows with poor task progression

Friction-heavy booking flows with poor task progression

Friction-heavy booking flows with poor task progression

Cluttered UI with weak visual hierarchy and inconsistent styling

Cluttered UI with weak visual hierarchy and inconsistent styling

Cluttered UI with weak visual hierarchy and inconsistent styling

Cluttered UI with weak visual hierarchy and inconsistent styling

Create a clean visual structure that minimizes friction

Create a clean visual structure that minimizes friction

Create a clean visual structure that minimizes friction

Create a clean visual structure that minimizes friction

TARGET AUDIENCE

TARGET AUDIENCE

TARGET AUDIENCE

TARGET AUDIENCE

BUST STUDENTS

Those juggling academics and dorm life, who need to manage services quickly and confidently.

BUST STUDENTS

Those juggling academics and dorm life, who need to manage services quickly and confidently.

BUST STUDENTS

Those juggling academics and dorm life, who need to manage services quickly and confidently.

BUST STUDENTS

Those juggling academics and dorm life, who need to manage services quickly and confidently.

FIRST-TIME USERS

Students unfamiliar with the platform who need intuitive navigation and visual clarity.

FIRST-TIME USERS

Students unfamiliar with the platform who need intuitive navigation and visual clarity.

FIRST-TIME USERS

Students unfamiliar with the platform who need intuitive navigation and visual clarity.

FIRST-TIME USERS

Students unfamiliar with the platform who need intuitive navigation and visual clarity.

TASK-FOCUSED USERS

Students using the dashboard only when needed — expecting efficiency, not exploration.

TASK-FOCUSED USERS

Students using the dashboard only when needed — expecting efficiency, not exploration.

TASK-FOCUSED USERS

Students using the dashboard only when needed — expecting efficiency, not exploration.

TASK-FOCUSED USERS

Students using the dashboard only when needed — expecting efficiency, not exploration.

GOAL

GOAL

GOAL

GOAL

Make service booking and tracking intuitive and fast

Make service booking and tracking intuitive and fast

Make service booking and tracking intuitive and fast

Make service booking and tracking intuitive and fast

Cluttered UI with weak visual hierarchy and inconsistent styling

Cluttered UI with weak visual hierarchy and inconsistent styling

Cluttered UI with weak visual hierarchy and inconsistent styling

Cluttered UI with weak visual hierarchy and inconsistent styling

Create a clean visual structure that minimizes friction

Create a clean visual structure that minimizes friction

Create a clean visual structure that minimizes friction

Create a clean visual structure that minimizes friction

DESIGN PROCESS

DESIGN PROCESS

DESIGN PROCESS

DESIGN PROCESS

1

UNDERSTAND & DEFINE

Reviewed the outdated dashboard, interviewed stakeholders, and identified core usability issues and feature gaps.

1

UNDERSTAND & DEFINE

Reviewed the outdated dashboard, interviewed stakeholders, and identified core usability issues and feature gaps.

1

UNDERSTAND & DEFINE

Reviewed the outdated dashboard, interviewed stakeholders, and identified core usability issues and feature gaps.

1

UNDERSTAND & DEFINE

Reviewed the outdated dashboard, interviewed stakeholders, and identified core usability issues and feature gaps.

2

SKETCH & DECIDE

Explored various layout and flow options through low-fidelity wireframes, then refined them through stakeholder feedback.

2

SKETCH & DECIDE

Explored various layout and flow options through low-fidelity wireframes, then refined them through stakeholder feedback.

2

SKETCH & DECIDE

Explored various layout and flow options through low-fidelity wireframes, then refined them through stakeholder feedback.

2

SKETCH & DECIDE

Explored various layout and flow options through low-fidelity wireframes, then refined them through stakeholder feedback.

3

PROTOTYPE & VALIDATE

Created high-fidelity prototypes that were reviewed and approved by both internal stakeholders and external testers.

3

PROTOTYPE & VALIDATE

Created high-fidelity prototypes that were reviewed and approved by both internal stakeholders and external testers.

3

PROTOTYPE & VALIDATE

Created high-fidelity prototypes that were reviewed and approved by both internal stakeholders and external testers.

3

PROTOTYPE & VALIDATE

Created high-fidelity prototypes that were reviewed and approved by both internal stakeholders and external testers.

CHALLENGES FACED

CHALLENGES FACED

CHALLENGES FACED

CHALLENGES FACED

CLUTTERED & OUTDATED UI

Simplified the layout and introduced a clear visual hierarchy for readability and focus.

CLUTTERED & OUTDATED UI

Simplified the layout and introduced a clear visual hierarchy for readability and focus.

CLUTTERED & OUTDATED UI

Simplified the layout and introduced a clear visual hierarchy for readability and focus.

CLUTTERED & OUTDATED UI

Simplified the layout and introduced a clear visual hierarchy for readability and focus.

CONFUSING BOOKING FLOW

Redesigned the service flow into a step-by-step process that was easy to follow.

CONFUSING BOOKING FLOW

Redesigned the service flow into a step-by-step process that was easy to follow.

CONFUSING BOOKING FLOW

Redesigned the service flow into a step-by-step process that was easy to follow.

CONFUSING BOOKING FLOW

Redesigned the service flow into a step-by-step process that was easy to follow.

NO CONSISTENT SYSTEM

Created a consistent design language with reusable components and well-defined rules.

NO CONSISTENT SYSTEM

Created a consistent design language with reusable components and well-defined rules.

NO CONSISTENT SYSTEM

Created a consistent design language with reusable components and well-defined rules.

NO CONSISTENT SYSTEM

Created a consistent design language with reusable components and well-defined rules.

ITERATIONS

ITERATIONS

ITERATIONS

ITERATIONS

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Add caption here, brief explanation of the above image.

Add caption here, brief explanation of the above image.

Add caption here, brief explanation of the above image.

MY CONTRIBUTIONS

MY CONTRIBUTIONS

MY CONTRIBUTIONS

MY CONTRIBUTIONS

I managed the entire design process independently:

I managed the entire design process independently:

I managed the entire design process independently:

I managed the entire design process independently:

Led all communication with the client and stakeholders

Led all communication with the client and stakeholders

Led all communication with the client and stakeholders

Led all communication with the client and stakeholders

Audited the legacy product and identified UX gaps

Audited the legacy product and identified UX gaps

Audited the legacy product and identified UX gaps

Audited the legacy product and identified UX gaps

Created user flows, wireframes, and high-fidelity mockups

Created user flows, wireframes, and high-fidelity mockups

Created user flows, wireframes, and high-fidelity mockups

Created user flows, wireframes, and high-fidelity mockups

Built a scalable component system for consistency

Built a scalable component system for consistency

Built a scalable component system for consistency

Built a scalable component system for consistency

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Add caption here, brief explanation of the above image.

Add caption here, brief explanation of the above image.

Add caption here, brief explanation of the above image.

DESIGN SYSTEM

DESIGN SYSTEM

DESIGN SYSTEM

DESIGN SYSTEM

I established a modular design system to ensure long-term scalability and consistent design across the dashboard.

I established a modular design system to ensure long-term scalability and consistent design across the dashboard.

I established a modular design system to ensure long-term scalability and consistent design across the dashboard.

I established a modular design system to ensure long-term scalability and consistent design across the dashboard.

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

To be ADDED

IMPACT CREATED

IMPACT CREATED

IMPACT CREATED

IMPACT CREATED

EASIER SERVICE MANAGEMENT

Students could now book and manage services with confidence and clarity.

EASIER SERVICE MANAGEMENT

Students could now book and manage services with confidence and clarity.

EASIER SERVICE MANAGEMENT

Students could now book and manage services with confidence and clarity.

EASIER SERVICE MANAGEMENT

Students could now book and manage services with confidence and clarity.

REDUCED SUPPORT BURDEN

Clearer flows led to fewer errors and support requests.

REDUCED SUPPORT BURDEN

Clearer flows led to fewer errors and support requests.

REDUCED SUPPORT BURDEN

Clearer flows led to fewer errors and support requests.

REDUCED SUPPORT BURDEN

Clearer flows led to fewer errors and support requests.

INCREASED PLATFORM CREDIBILITY

A polished design helped the product feel more modern and reliable to its student audience.

INCREASED PLATFORM CREDIBILITY

A polished design helped the product feel more modern and reliable to its student audience.

INCREASED PLATFORM CREDIBILITY

A polished design helped the product feel more modern and reliable to its student audience.

INCREASED PLATFORM CREDIBILITY

A polished design helped the product feel more modern and reliable to its student audience.

FASTER TASK COMPLETION

Optimized screens reduced time-on-task and frustration.

FASTER TASK COMPLETION

Optimized screens reduced time-on-task and frustration.

FASTER TASK COMPLETION

Optimized screens reduced time-on-task and frustration.

FASTER TASK COMPLETION

Optimized screens reduced time-on-task and frustration.

LEARNIGS

LEARNIGS

LEARNIGS

LEARNIGS

Owning every aspect of the design process—from discovery to delivery—gave me valuable insight into how product thinking and UX execution go hand in hand.

Owning every aspect of the design process—from discovery to delivery—gave me valuable insight into how product thinking and UX execution go hand in hand.

Owning every aspect of the design process—from discovery to delivery—gave me valuable insight into how product thinking and UX execution go hand in hand.

Owning every aspect of the design process—from discovery to delivery—gave me valuable insight into how product thinking and UX execution go hand in hand.

Clear UX direction is key when no structure exists

Clear UX direction is key when no structure exists

Clear UX direction is key when no structure exists

Clear UX direction is key when no structure exists

Talking directly to stakeholders speeds up alignment

Talking directly to stakeholders speeds up alignment

Talking directly to stakeholders speeds up alignment

Talking directly to stakeholders speeds up alignment

Design systems reduce rework and enable future scaling

Design systems reduce rework and enable future scaling

Design systems reduce rework and enable future scaling

Design systems reduce rework and enable future scaling

Small usability wins often create the biggest impact

Small usability wins often create the biggest impact

Small usability wins often create the biggest impact

Small usability wins often create the biggest impact

FINAL THOUGHTS

FINAL THOUGHTS

FINAL THOUGHTS

FINAL THOUGHTS

This project wasn’t just about redesigning a dashboard — it was about giving students clarity and control over services they depend on. As the sole Product Designer, I created an experience that’s easy to use, visually cohesive, and thoughtfully designed for student workflows. It’s a foundation that balances simplicity with scalability — ready for future growth.

This project wasn’t just about redesigning a dashboard — it was about giving students clarity and control over services they depend on. As the sole Product Designer, I created an experience that’s easy to use, visually cohesive, and thoughtfully designed for student workflows. It’s a foundation that balances simplicity with scalability — ready for future growth.

This project wasn’t just about redesigning a dashboard — it was about giving students clarity and control over services they depend on. As the sole Product Designer, I created an experience that’s easy to use, visually cohesive, and thoughtfully designed for student workflows. It’s a foundation that balances simplicity with scalability — ready for future growth.

This project wasn’t just about redesigning a dashboard — it was about giving students clarity and control over services they depend on. As the sole Product Designer, I created an experience that’s easy to use, visually cohesive, and thoughtfully designed for student workflows. It’s a foundation that balances simplicity with scalability — ready for future growth.

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© 2025 Ubaid Wani

© 2025 Ubaid Wani